Direct Sales and Shipping
For branded websites operated by Arcus Hunting LLC, you must be 18 years of age to purchase. You are responsible for determining that no laws or regulations prohibit your purchase of archery or hunting accessories.
We do not ship outside of the United States, or to US territories, APO addresses, freight forwarders or overseas mail forwarding services. We do not ship to PO boxes.
Pre-orders / Backorders
- All pre-orders and backorders are charged in full at the time the order is processed.
- All release dates are subject to change.
- Our policy is to ship all orders complete.
If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.
- Orders containing pre-ordered or backordered products will ship when all products on the order can be shipped.
Order Processing Times (When will it ship?)
We process received orders on a daily basis during our normal work week of Monday - Friday. We observe weekends and national holidays. The timing of your order will affect when it will ship. Barring unusual circumstances, this is what can be expected:
Next Day Air / 2nd Day Air / 3 Day Select
- Orders placed before 9:30 pm EST will be processed and shipped out the next business day.
- Orders placed between 9:30 pm and 11:59 pm EST will be processed and shipped out within the next 2 business days.
UPS Ground Residential
- Orders placed before 9:30 pm EST will be processed and shipped out within the next 2 business days.
- Orders placed between 9:30 pm and 11:59 pm EST will be processed and shipped out within the next 3 business days.
Orders are shipped within the contiguous U.S. via UPS Ground® Services. These processing times apply to orders that DO NOT include pre-orders or backorders.
Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. See the map below for estimated transit times:
To be eligible for a return or exchange, the item must be unused and in the same condition you received it. We accept returns or exchanges in the case of damaged items or wrongly received items.
To return or exchange an item
To initiate a return or exchange, please call an Arcus Hunting LLC Customer Service Representative at (800) 624-5988 or email to obtain a Return Authorization (RA) number.
Returns must include:
- Copy of Original Receipt
- Reason for Return: Exchange, Refund. If an exchange is requested, please indicate your desired replacement item
- Your shipping and contact information
- The Return Authorization (RA) number must be printed on the outside of the package and included inside the package
Returns may be subject to a 15% restocking fee. Shipping and handling fees are non-refundable.
Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from an Arcus Hunting LLC Customer Service Representative at (800) 624-5988. If approved, a restocking fee of fifteen (15%) percent may apply.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
The customer is responsible for paying for the shipping costs for returning an item. On exchanged items, we cover the shipping costs of sending out the replacement product, except in situations of defective product, in which we will cover shipping both ways. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund, please contact your credit card company, as it may take some time before your refund is officially posted. If your credit card company has no record of a pending posting, please contact us at (800) 624-5988.
Important: If you purchased your product from a retailer, please contact the retailer for return/exchange information.